Effective Date: January 5, 2026
At Blooms Bear Gifts, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund policy to ensure a smooth and fair process.
1. Eligibility for Refunds
- Items must be returned within 14 days of receipt.
- Products must be unused, in original packaging, and in the same condition as received.
- Some items, such as personalized or perishable goods, may not be eligible for refunds.
2. Refund Process
- To initiate a refund, please contact our customer support at support@bloomsbeargifts.lk with your order details.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
3. Non-Refundable Items
- Gift cards
- Personalized items
- Perishable goods (e.g., flowers, chocolates)
4. Shipping Costs
- Shipping costs are non-refundable.
- Customers are responsible for return shipping costs unless the return is due to our error.
5. Exchanges
- Exchanges are subject to product availability.
- Please contact customer support to arrange an exchange.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Blooms Bear Gifts
Email: support@bloomsbeargifts.lk
Phone: (+94) 77 23 53 093
Thank you for shopping with Blooms Bear Gifts. We appreciate your trust and strive to provide the best service possible.
